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How To Effectively Reduce Your Accent in English!

Learning English is hard. You study the rules, and then you have to learn the exceptions to those rules. And after you study the grammar and memorize the vocabulary, you travel to an English-speaking country and someone mentions your… Accent? Huh? At home, no one commented on any accent. It was impressive enough to know […]
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7 Quick Tips to Build Rapport in the Workplace

If there is a skill that will help you develop mutual trust, friendship, and understanding, that is building rapport. This communication skill is crucial for anyone working with other humans, but particularly for professionals in sales, customer service, and leadership roles. In this post, we give you 7 quick tips that will help you build […]
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The Art of Apologizing Effectively Across Cultures

  We all make mistakes. Nobody is perfect, and we all need to apologize at some point in our lives. Apologizing is important because it shows that you take responsibility for your actions and recognize that you have affected someone else negatively.  However, apologizing helps repair damaged relationships, establish (and re-establish) trust, and reduce conflict. […]
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How To Overcome The Top 4 Communication Barriers In The Workplace

  Globalization means many of us are enjoying the benefits of working in a more diverse team, but diversity can bring challenges around communication. Savvy HR managers are rethinking communication strategies to facilitate effective communication in a diverse workplace. They understand the impact poor communication can have on a business. Business Insider reported on a […]
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This Is Why Your Tone in English Matters in Customer Success

Imagine a customer reaching out to your company’s support team, frustrated after a recent purchase. They express their disappointment in the product and are seeking a resolution. How you as a support representative respond can make all the difference in their perception of your company. It is not just about what you say, but how […]
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8 Effective Ways to Stick to New Habits

New year, new me? The start of a new year is a time for fresh beginnings and the chance to turn over a new leaf. It’s no surprise, then, that New Year’s resolutions are so popular. According to a recent survey, approximately 45% of Americans make New Year’s resolutions each year. But as the weeks […]
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+20 Other Ways to Say Thank You At Work

Saying ‘thank you’ more often at work can have a very powerful impact. Adam Grant considers appreciation to be “one of the single most sustainable motivators at work”. The best part? According to a survey by Deloitte, for the day-to-day, the best recognition may be the easiest – just say ‘thank you’.
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14 Effective Tips to Give And Receive Peer Feedback

Listen on Spotify Peer feedback, or the art of evaluating your colleague’s performance, has vast potential for change and improvement, but only if done correctly. Giving feedback to your peers can be a daunting task. How do you give criticism without coming across as negative or condescending? How do you give praise and sound genuine? […]
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14 Simple Rules That Will Make You A Better Communicator

Think for a second about all the conversations that you found extremely interesting and that you still remember. What do they all have in common? How can you have more of those awesome conversations by becoming a better communicator?
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