English for CSM

Delight Your Customers With These Simple Communication Strategies

By: Tom Wells on March 21, 2021

In the world of customer success and sales, communication is the most critical skill when it comes to landing your dream job and for your talents to be appreciated by your team leader.

6 Powerful Reasons To Invest In Your Communication For Customer Success

By: Tom Wells on August 15, 2019

In a global business world, every Customer Success Manager (CSM) would love to be able to speak perfect English. But once you reach a certain level, what happens to a lot of learners is they plateau. This is where it can be hard to improve any further. This can be due to lack of motivation […]

6 Popular Pitfalls for Poor Customer Success

By: Tom Wells on August 7, 2019

As a customer success manager, you form a crucial link between your users and the product. Your ability to give product demos, perform onboarding, resolve support issues or find upselling opportunities can significantly influence the churn rate and adoption rates at your company. And your success in the role depends on one thing more than […]

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Delight Your Customers With These Simple Communication Strategies

6 Powerful Reasons To Invest In Your Communication For Customer Success

6 Popular Pitfalls for Poor Customer Success

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